Subtotal:
$3,038.00
Delivery Information
Collections and Delivery Information
At Jacks’s Furniture we aim to deliver a high-quality service & we strive to provide you with a convenient & hassle-free delivery! After placing your order online, you will receive an order confirmation and if your items are;
In stock and;
- Have booked in a collection, you can proceed to collect the goods at our stock warehouse.
- If a delivery date has been booked, Jack’s will contact you on the day of delivery with an estimated time frame.
Not in stock:
- Your local store will contact you as soon as your items arrive and arrange a time for collection or delivery.
How long does it take to get my order?
During the purchase process either in store or online, indications of timeframe for delivery or pick up will be provided.
Although most stock on our website is available to be collected or delivered immediately, some items may take longer. This is usually as they are located at our external warehouse, or we may be temporarily out of stock; If we are out of stock, we will call you as soon as goods arrive and organise the furniture to be shipped or collected from a nearby store. Please note: We endeavour to ensure manufacturer’s delivery times are accurate, but they are subject to change from time to time.
Do you deliver outside of Australia
At present, we only deliver within Australia.
Missing parts or faulty parts
We are very sorry if you receive any item that contains missing or faulty parts. If you do require assistance with any missing or incorrectly fitting item, please contact customer service.
How do I assemble my item?
If you require assistance with assembly, or with incorrectly fitting item, please contact customer service.
Online & Ordering Assistance
Where is my confirmation email?
If you haven’t received a confirmation email within 1 hour of successfully placing your order then you may have incorrectly entered your email address. Alternatively, the confirmation email may have been flagged as spam. Check your junk email folders to ensure that the email isn’t there. If it is not in your junk email folder, please contact us with your full name and order number and we can confirm your order for you.
How can I make changes to an existing order?
You can make changes to your order at any time up until your order has commenced processing for shipment. Please contact the store your order is being processed through, or contact us via live chat on the website if you need to change your order. However, please note that changes to a orders may not be possible or may incur additional costs.
How do I cancel my order?
You can cancel your order if the order has not been processed for shipment. If you need to cancel your order, please contact us with your order details, including order number and full name, so we can then cancel your order prior to processing. If we need to process a refund, please note that once a refund is processed by our store, it may take up to 14 working days to appear in your account depending on your banking institution.
What happens if something I order is out of stock?
Occasionally an item is sold out, yet still appearing online. If it is sold out in the store you are visiting only, we’ll do our best to find the same item in one of our other stores. If the item is sold out across all Jack’s Furniture Stores, then we will only ship the items you ordered that are available and include details about any excluded items and provide a refund. On the rare occasion there will also be occasions where an item has come to the end of its life cycle and has been discontinued. In this case, there may not be further stock available of the item, but please speak to our friendly sales team who will happily help you look for an alternative piece that will look just right in your home.
What currency are prices displayed in on the website?
All products are displayed and charged in Australian dollars (AUD inclusive of GST).
I have seen something I want in an Jack’s Furniture store, but I can’t find it online.
We aim to have a comparable range of our products available online. If you cannot find the item you want online, please contact the store you saw the product at and we’ll try hard to locate it for you.
How do I know if the furniture will fit in my house?
The furniture on our website has dimensions that specify the height, depth and width of a product. You can use these dimensions to measure a space.