Jack’s Furniture Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
1. In this document:
- ACL means the Australian Consumer Law.
- Victoria Global Pty Ltd (ABN 425 5081 7137) T/As Jack’s Furniture or Jack’s Secondhand Furniture(“we”, “us” and “our”)
- “As Is” means a Product sold in the displayed state, including any defects which have been brought to your attention.
- Guarantee Period means the period described in your Tax Invoice that we warrant a Product will remain free of defects.
- Manufacturer’s Guarantee means a guarantee given by the manufacturer of a Product.
- Online Exclusive Goods means Products described as “Online Exclusive” on the Website.
- Priced means the price paid for a Product as described in your Tax Invoice.
- Product means a product sold by Jack’s Furniture to You directly as a consumer.
- Quality Guarantee means this warranty against defects for Products sold to You by Us.
- Tax Invoice means the tax invoice produced for the purchase of Products.
- You means the person to whom a Product has been sold or supplied by Us.
- Website means www.jacksfurniture.com.au
2. Expressions defined in this document have the same meaning when used in your Tax Invoice.
3. This Quality Guarantee is in addition to all of the rights you have under the ACL or any Manufacturer’s Guarantee Our Quality Guarantee and remedies under document are in addition to other rights and remedies you may have under the ACL.
Guarantee Period
4. Jack’s Furniture warrants that all Products (or components of Products as the case may be) will be free from defects in workmanship and materials for the relevant Guarantee Period.
5. The Guarantee Period commences from the date of your Tax Invoice. If a Product is replaced under this Quality Guarantee, the Guarantee Period for that replacement Product expires on the same date as the Guarantee Period for the original Product.
Our warranty periods
Unless other terms are confirmed by Us in writing and/or for Australian made products which are warranted by their particular Australian factory warranty policies and terms, below are our warranty period:
- 1 month for all used products
- 6 months for a single product priced at $300 or less; or
- 12 months for a single product priced between $300 to $3,000; or
- 24 months for a single product priced between $3,000 to $4,500; or
- 36 months for a single product priced over $4,500;
Scope of Quality Guarantee
6. Unless excluded under clause 14, this Quality Guarantee covers all parts and materials of the Product found to be defective in manufacturing or materials during the applicable Guarantee Period.
7. To be entitled to claim, the defect in the part or product must appear within the Guarantee Period.
8. The remedies offered under this Quality Guarantee are available only to the original purchaser (or beneficiary) of a Product and are not transferrable.
9. You must advise us within a reasonable period after a defect is identified as failure to do so may adversely affect your rights to a remedy under the Quality Guarantee, particularly when your failure to advise us causes additional loss or damage or defects in the Product.
10. Where a defect in the Product is identified within our Guarantee Period which:
does not constitute a Serious Defect; or is a Serious Defect which is reported after the applicable Guarantee Period.
We will within a reasonable amount of time (usually less than 8 weeks), try to repair the faulty or damaged part/s of the Product. If repairing is not possible then we will in within a reasonable amount of time (usually less than 12 weeks), replace the Product or the faulty, damaged part/s of the Product. If there is not a same part or same product available to replace, or in any circumstance that we confirm that we are not able to repair or replace the Product then you will have option to choose another similar product and get refund for the amount of money left OR get the full refund for the amount paid for the Product.
Note: Consumable service charge such as delivery charge, EFTPOS surcharge, Zip pay surcharge … may not refundable by us.
We generally do not offer exchanges or repairs of Online Exclusive Goods under this Quality Guarantee.
11. Where a Serious Defect in the Product occurs within our Guarantee Periods:
We will within a reasonable amount of time (usually less than 8 weeks), try to repair the faulty or damaged part/s of the Product. If repairing is not possible then we will in within a reasonable amount of time (usually less than 12 weeks), replace the Product or the faulty, damaged part/s of the Product.
Despite above repairing/replacement process, you have right to choose to get the product repaired, replaced or refunded. We may take into account how much time has passed since you bought the product considering the type of product and how you are likely to use the product.
Note: Consumable service charge such as delivery charge, EFTPOS surcharge, Zip pay surcharge … may not refundable by us.
We generally do not offer exchanges or repairs of Online Exclusive Goods under this Quality Guarantee.
A Serious Defect occurs when:
- the defect (or defects) are no less than what is considered a major failure under the ACL;
- the Product is significantly different to any description, sample or model; or
- the Product is substantially unfit for purpose and cannot be easily remedied within a reasonable time;
12. Scuff marks, compression (not failure) and change of shape of cushions, fabric pilling, loose or fraying stitching, tears to dust covers & small tears generally will not constitute a Serious Defect under this Quality Guarantee.
13. What constitutes a Serious Defect under this Quality Guarantee will be determined by Us in our absolute discretion. When doing so we may rely on the advice of independent contractors. However, our determination does not affect your rights under the ACL.
14. Subject always to the ACL, our liability under this Quality Guarantee does not extend to:
- damage, failure, fading, or deterioration (of the whole of the Product or its components) caused by normal wear & tear; or
- damage caused by improper cleaning or use of improper cleaning products; or
- damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint, or bodily fluids; or
- replacement of coverings due to excessive, irregular or improper use; or
- damage (including corrosion) caused by excessive or irregular use, neglect, abuse, assembly, placement, storage care or maintenance. including damage caused by failing to follow any care instructions available on our Website; or
- damage caused when the Product has been used in commercial environments or in a manner or for a purpose which is greater than, or exceptional to normal domestic residential use; or
- breakage or damage to glass tabletops or mirrors; or
- damage caused by Acts of God; or
- defects in Products sold “As Is” which have been brought to your attention prior to purchase.
15. Notwithstanding any other wording on your Tax Invoice, the applicable Guarantee Period for not used Products sold “As Is” under this Quality Guarantee are:
- for those sold for less than $300, a period of 3 months.
- for those sold between $300 and $1000, a period of 6 months.
- for those sold over $1000, a period of 1 year.
How to claim:
16. For Australian made mattresses, please follow the steps on your warranty book provided with the product.
If you are having trouble submitting your claim you can contact our Management Team on:
- Email: management@jacksfurniture.com.au
- Hotline Mobile: 0450 306 618
- Landline: 0413 478 697